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How much does shipping cost?
Der Versand kostet pauschal 3,95 € innerhalb der EU.
Ab einem Bestellwert von 45 € ist der Versand kostenlos.
What is the return policy?
Du kannst Artikel innerhalb von 14 Tagen nach Erhalt zurücksenden, sofern sie unbenutzt, in der Originalverpackung, mit Etiketten versehen und mit einem Kaufnachweis versehen sind. Um eine Rückgabe einzuleiten, kontaktiere uns bitte unter hello@hoolastore.com; nach Genehmigung erhältst du ein Rücksendeetikett und Anweisungen – Rücksendungen ohne vorherige Anfrage werden nicht akzeptiert.
Wenn Ihre Rücksendung akzeptiert wird, sind die Kunden für die Rücksendekosten verantwortlich, und wir stellen keine vorfrankierten Versandetiketten zur Verfügung. Artikel, die an uns zurückgesendet werden, ohne dass zuvor eine Rückgabe angefordert wurde, werden nicht akzeptiert.
When will I get my order?
With sustainability in mind and the goal of reducing waste, we only produce orders as they come in, which usually takes about 1–3 business days. Once it’s ready, we ship with DHL Global Mail from our partner facility in Lithuania, and delivery typically takes 3–10 business days.
Shipping times can vary a little depending on volume or global delays, but we’ll always do our best to get your order to you as quickly as possible. Unfortunately we don't have the resources of giants like Amazon, but we put a lot of care into making sure your package arrives safe and sound.
How can I track my order?
Once you order has been fulfilled, we will send you an email to let you know. In the email you will see a tracking number to follow the shipment. Please allow up to 2 days for the tracking to update.
My order says it was delivered but I haven't received it. What should I do?
We recommend that you contact the delivery company for details about the package first. We’ll also look into it on our end to see if we can get any updates.
Sometimes, packages might be left in a hidden spot or with a neighbor, so it’s worth checking those options. If you still can’t find the missing package, you’ll need to place another order.
If it's deemed that the shipping company lost the package or delivered it to the wrong address and it cannot be recovered we will reship or refund the order.
I accidentally entered the wrong shipping address. What should I do?
Please contract us immediately if there are any errors with the shipping details. If the order has not shipped yet, we can make changes.
If you've entered your return address, the package will be sent back to us.
If the package hasn’t been returned to us, you can file a claim and place a new order.
If the package comes back to us, we can resend it, but you’ll need to cover the additional shipping cost.
Just a heads up: it’s your responsibility to ensure that you have the correct addresses for your customers. We’re here to help you sort things out, but ultimately, the costs will fall on you. So, double-check that information!